However your laundry gets to us — self-service, Wash & Fold, or Pickup & Delivery — here's what happens once it's in our hands.
Three ways to start
The TOP Process
What happens to your laundry, step by step
Check
We take the initial weight of your laundry, check pockets, spot delicate garments, look for visible stains, and note any special care instructions.
- Take the initial weight of your laundry
- Check every pocket
- Flag delicate garments
- Note visible stains
- Record special care instructions
Sort
Lights, darks, whites, and delicates get separated — plus any other sorting you ask for.
- Lights
- Darks
- Whites
- Delicates
Wash
Washed with premium detergent and the settings you choose: regular or fragrance-free, with or without softener.
- Premium detergent
- Regular or fragrance-free detergent
- Fabric softener, on or off
Dry
Dried at the right method and temperature for each garment's care label.
- Method and temperature matched to each garment's care label
Fold
Carefully folded and prepared for delivery — socks paired, nothing crushed.
- Socks paired
- Nothing crushed
- Ready for delivery
Quality Check
One last check of the starting weight and every item. Once everything is ready, we send you a text message to let you know your laundry can be picked up.
- Confirm the initial weight
- Everything clean
- Everything folded
- Nothing overlooked
- Text message when it's ready for pickup
Your TOP Preferences
Set it once. We'll remember it every time.
Tell us how you like your laundry done and send it to us on WhatsApp with your pickup request.